1. Overview

The Reiki Source (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.

This policy applies to all users of thereikisource.org, including clients in the United States, United Kingdom, and the European Union.

If you have questions, contact us at melissabantell@thereikisource.org
.

2. Information We Collect

We collect information in two ways:

A. Information You Provide Through Our Contact Form

Full name
Email address
Phone number
Service you’re interested in
Any additional questions or notes
How you heard about The Reiki Source

B. Information Collected Through Scheduling + Checkout

When you book a session or purchase an offering through Acuity Scheduling (Squarespace Scheduling) and pay through their third-party processor (e.g., Square or another integrated vendor), those companies collect and store your payment information.

The Reiki Source does NOT collect or store credit card numbers or financial information. Please refer to Acuity Scheduling and your chosen payment processor’s privacy policies for details on how they handle your information.

C. Automatically Collected Information

Like most websites, we may automatically collect:

IP address
Browser type
Device information
General location (city/state)
Cookies and tracking data
This is used for analytics, troubleshooting, and improving website performance.

3. How We Use Your Information

We use your personal data to:

Respond to inquiries
Schedule sessions and process bookings
Send confirmations or updates related to your service
Improve website performance or user experience
Email you about events, classes, or important updates (you can opt out anytime)
We do not sell, share, or rent your personal information to third parties for marketing purposes.

4. Lawful Basis for Processing (Required for EU/UK GDPR)

For users located in the European Union or United Kingdom, we process your information under the following lawful bases:

Consent (when you submit a form voluntarily)
Contract (to schedule or provide a service you’ve purchased)
Legitimate interest (for site analytics or security)
You may withdraw consent at any time by emailing melissabantell@thereikisource.org
.

5. Data Sharing

We share information only with:

Acuity Scheduling / Squarespace Scheduling (to manage your bookings)
Third-party payment processors (to complete checkouts securely)
Mailchimp, our e-mail and newsletter software
Website hosting provider

Each of these vendors has its own privacy policy and data security procedures.

6. Data Retention

We keep personal data only as long as needed to:

Provide services
Comply with legal obligations
Resolve disputes
Maintain business records

You may request deletion of your data at any time (unless required by law to retain it).

7. Your Rights
A. California Residents (CCPA)

You have the right to:
Request what personal info is collected
Request deletion
Opt out of data sharing
Not be discriminated against for exercising privacy rights

B. EU/UK Residents (GDPR)

You have the right to:

Access your data
Correct inaccurate information
Request deletion
Restrict or object to processing
Data portability
Withdraw consent

To exercise any of these rights, email melissabantell@thereikisource.org
.

8. Cookies + Tracking

We may use cookies for:

Analytics
Performance
Site functionality
You can disable cookies in your browser settings.

9. Minors

The Reiki Source does not knowingly collect personal information from individuals under the age of 16.
If we learn that a minor has submitted information, we will delete it promptly.

10. International Data Transfers

If you’re located outside the United States, your data will be processed in the U.S. By using this site, you consent to your information being transferred and processed here.

11. Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure.
However, no online system can be 100% guaranteed secure.

12. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted with a new “Last Updated” date.

13. Contact Information

For questions or requests, email:
melissabantell@thereikisource.org